Frequently Asked Questions

Q. What is the difference between the three products i.e. Anti-Virus Pro, Internet Security and Total Security?

The difference between the three products can be seen here: Features Comparison.

Q. Do we have to uninstall the existing antivirus program before installing a new one?

YES, If you are changing to a new antivirus product, you will need to uninstall the previous antivirus scanner first. After uninstalling, you must reboot your PC before installing the new scanner.

If you are simply upgrading the existing antivirus software to a newer version of the same product, there is no need to uninstall the older version first. However, if the new version is two or more versions newer than the old, then you will want to uninstall the old version before installing the new. Again, anytime you uninstall an existing anti-virus product. In case of SecuraShield Ultimate Internet Security, even if you uninstall the older version after 5 months and again install the newer version after rebooting the system, it will automatically take the balance months of subscription.

Q. Can two antivirus scanners be run on the same system at the same time?

It is never a good idea to run two antivirus scanners simultaneously. SecuraShield never recommends that and also make sure that the Windows Defender is off else you might get a system speed related issues which are most likely due to co-existence of Windows Defender and any antivirus product.

Q. During scanning the system first time, it detects many worms or trojans and it keeps asking again and again to Quarantine or Ignore, How to handle that?

There are two ways of doing it:

  • Just Stop Quick Scan and Run Full Scan and leave that and ignore any window alert. After some time (depends on the data and infected files), it would ask only once and then you can apply desirable action.
  • Download the Latest Setup file from our website and install this on your system, that has an option of PROMPT ME or AUTOMATICALLY REPAIR, Just do those settings and it shall be taken care of.
Q. I do not want system to ask me if I should scan USB Drive like Yes or Later and I want this to scan every time automatically, how can we do that?

Download the Latest Setup file from our website and install this on your system, that has an option of PERFORM SCAN AUTOMATICALLY or ASK ME FOR ACTION and that also has Action options like Repair Automatically or Prompt me for action.

Q. How do we use DLP feature and where do we set password for the same?

Q. How to Restrict Timings for Internet Access using SecuraShield Ultimate Internet Security?

Q. What if I format my laptop or desktop or upgrade/modify my operating system?

In case the laptop is formatted or OS is changed and you have to release the key to install again. Please use the following link to surrender your key: